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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chloe Underwood

March 1, 2023

1  out of  5 rating by Chloe Underwood
"Got a quote and was paired with this office. Received a call same day from Ashlee (apologies if spelled wrong) and she helped me through figured out my quote. Sent an email with information for me to look over. I emailed her the next day saying I would like to go through with starting an auto insurance policy. That was 3 weeks ago. Getting any type of response was like pulling teeth. I would have to send follow up emails and still it would take days. Finally received an email on Monday that we just needed to set up an apt to get me all set up. I sent her back the days I could and it is now Wednesday, I have sent a follow up email and another 24 hours later and no response. I kept trying to give the benefit of the doubt but it was very frustrating. I finally gave up and reached out to another State Farm agents office and was given a quote and set up and paid for the same day, within 30 minutes, super quick and easy. I really wanted to work with this office because Ashlee was so sweet when we initially spoke but i shouldn’t have to fight to get a simple email response and it shouldn’t take 3 weeks because of it."

John Anderson

January 24, 2023

5  out of  5 rating by John Anderson
"This insurance agency is the best! Ashlee helped us with moving our auto and home insurance over to State Farm and we saved a lot of money. Ashlee and all the staff are so friendly and go above and beyond to help their customers. I am highly satisfied with their service and professionalism. I recommend them to all my family and friends!"

G Paul

November 9, 2022

5  out of  5 rating by G Paul
"great service"

Tracey Keeling

September 27, 2022

5  out of  5 rating by Tracey Keeling
"Very helpful and great Customer service…"

Lisa Lattarulo

September 6, 2022

5  out of  5 rating by Lisa Lattarulo
"Absolutely great! Whether I go in to pay my bill or have to ask questions.. they are all so friendly and professional."

Diana Golan

July 26, 2022

5  out of  5 rating by Diana Golan
"*update* We are still very happy, Danielle always goes above and beyond to help us with all of our insurance needs!* They always help me when needed. Whether is make a payment over the phone or I need to change coverages, they are there to take care of it!"

Mrs. Edwards

April 14, 2022

1  out of  5 rating by Mrs. Edwards
"I've been with this office for many years. At first things were great then the level of customer service I'm used to with State Farm declined. The only time I can receive great service is when I deal directly with Julie. However, today I am in need of a tow and find out this office messed up something when I removed a car and now have no coverage and can't get a tow that I desperately need. I can't speak to Julie as she's in a meeting. The reps in the office are rude and constantly address me by my first name. I've addressed this before but it continues. I'm moving all my policies I can't deal with this anymore."

N Coats

April 1, 2022

5  out of  5 rating by N Coats
"I'm new to Lakeland and I rely on Google reviews to stear me in the right direction. The five stars definitely aren't enough. Ashlee is The Best, and it was awesome meeting Mrs Gilileo. The definition of First Class Service. Look no further folks💯😊"

Samson Abraham

November 18, 2021

1  out of  5 rating by Samson Abraham
"very poor service.. They dont care about customers.. This place will make Statefarm looks really bad."

Kristopher Kleinschmidt

November 11, 2021

5  out of  5 rating by Kristopher Kleinschmidt
"Professional, quick, would definitely recommend to anyone needing help with insurance."

Test Drive

October 30, 2021

5  out of  5 rating by Test Drive
"Thank You for your caring heart and prayers. You have a Great Team that helps people in need of insurance. You are Great."

Chad Destadio

June 15, 2021

5  out of  5 rating by Chad Destadio
"Our state farm representative Ashley Sages could not be more of an Angel! She has helped us with a smile with every need and want a customer from state farm could ask for! Without being asked she has gone above and beyond for every crisis or confusion we needed figured out! The customer service exhibited by her is ALL u could ask for in a insurance rep for sure!"

Jennifer D

May 15, 2021

5  out of  5 rating by Jennifer D
"Excellent rates, excellent service ! Top notch ! Especially Ashlee !!! Julie came out to greet us, with a gift bag ! So friendly, patient, helpful and kind ! Thank you !!!"

Stacey Rothchild

January 26, 2021

5  out of  5 rating by Stacey Rothchild
"Ashlee was amazing in getting our homeowners as well as auto insurance switched over. We have some particulars in our policies and she was very thorough and made sure everything was done accordingly. Couldn't beat the price at all and we saved well over $1,000 on homeowners alone for better coverage. she was always super pleasant and friendly to work with and I would definitely recommend them!"

Nicole Crawford

January 26, 2021

5  out of  5 rating by Nicole Crawford
"I have been with State Farm my whole life between 2 states. Julie's team is very responsive and helpful! I would highly recommend them to anyone."


November 5, 2020

5  out of  5 rating by KRISTINA PIPER
"For sure looks out for their customers."

Joan Jones

March 1, 2020

5  out of  5 rating by Joan Jones
"I must say that the customer care that I received from this team was extraordinary! They were very helpful and always patient with me. Unfortunately, I had to change insurance companies because I could not afford the premium. I will definitely miss the attention that they gave and I highly recommend this branch if you are looking for exceptional service."

Rigo Reyes

February 11, 2020

5  out of  5 rating by Rigo Reyes
"Great agency and great girl’s in the office! Very helpful with all my insurance needs."

Jenn Brooks

January 22, 2020

5  out of  5 rating by Jenn Brooks
"This is the best agent I have dealt with. All the ladies are the sweetest"

Beth Jordan

January 16, 2020

5  out of  5 rating by Beth Jordan
"I have been with State Farm for years, but was with a different agent because of family. When I switched agents I switched to Julie. I have never had any problems. The agent before I would get rude employees. They would always give me the runaround. It was always someone else. I have never had a rude person here with Julie. And they are always willing to help me anytime I have a problem. I highly recommend using Julie as your agent🙂"

Lynn Owens

January 15, 2020

5  out of  5 rating by Lynn Owens
"Great office with qualified staff! Best State Farm agent in Polk County!"

Donna Kyzer

January 15, 2020

5  out of  5 rating by Donna Kyzer
"Julie & her staff are always very helpful & knowledgeable. They are truly remarkable!!"


January 15, 2020

5  out of  5 rating by MCONSTANT1
"This team goes above and beyond for their clients!!! Grateful I made the switch!"

Mariann Pittman

January 15, 2020

5  out of  5 rating by Mariann Pittman
"Team was so knowledgeable and helpful!"

Nick V

January 15, 2020

5  out of  5 rating by Nick V
"Julie and team are great!!"